Industry monthly "Media i Marketing Polska" awarded our agency a special distinction in the PR agencies’ annual customer satisfaction survey. This is the fourth distinction in the six years that we have participated in this competition.
The survey was conducted by the research company Minds & Roses using the method of online interviews with clients of 24 PR agencies.
On a scale of 1-5 Clients unanimously gave us the highest score of 5.0 in the following categories:
· Satisfaction with the cooperation with the agency
· Satisfaction with the standard of client service
· The agency's services are worth the money the client pays
· It adheres to the principles of professional ethics
· It tries to understand the policy of operation and culture of the client's organization
· It offers a strategic and long-term approach to the implementation of commissioned activities
· It efficiently responds to emerging threats that may lead to crisis situations
We received a score of 4.9 in the following categories:
· Informs clearly and in detail how the client's budget is spent
· It has a good reputation among industry community
· It understands the client's business, the product/service category in which he conducts his business, the market situation in the industry in which he operates
· It professionally trains employees in the principles of brand communication
The average score in 17 categories is 4.88.
The editors justified the award in these words:
"The agency received phenomenal ratings in the satisfaction survey and significantly improved the results from last year. In terms of finances, it was a time of stability. The distinctive feature of Solski Communications is the extensive experience and expertise of its consultants, most of whom have been with the agency for over ten years, and some from the very beginning. The agency is proud of providing long-term services to many renowned companies. Solski is cooperating with international agencies Burson, Chapter 4 and the Thenetworkone network. As you can see, clients like the strategy and the mix of expertise."